What is your refund policy?
You can find our full refund policy here: CBD Oil Solutions Return & Refund Policy
I received the wrong item.
We are so very sorry to hear this! Our team meticulously checks every order before it heads out the door but mistakes can happen. If you do receive the wrong item please email us at cs[@]cbd-oil.solutions and we will get the correct item shipped out right away.
My order arrived damaged.
We take customer satisfaction very seriously. All shipments are carefully inspected before leaving our warehouses. If you notice damage has occurred, please contact us and provide detailed information for any product damaged during shipping so that we may assist you with a refund or replacement of that item.
What should I do if I entered an incorrect shipping address?
Mistakes happen, we get it! If you noticed that you entered the wrong shipping address please email us at cs[@]cbd-oil.solutions and we will work with you to get that corrected.
How do I receive customer support?
You can find information on our Customer Support here: CBD Oil Solutions Customer Support
How long does it take for me to receive my order?
Here at CBD Oil Solutions we offer FREE Shipping on all US orders! Our team aims to ship all orders ship with tracking information provided via email within 24-48 business hours after order receipt. Once picked up by the delivery service (UPS, FedEx, USPS) it can take generally 2 – 5 business days.
How do I create an account?
You can create an account at Checkout or choose to checkout as a Guest.
How do I change my shipping address?
If you need to change the address on an existing order please email us at cs[@]cbd-oil.solutions. If you need to change the address on a future order you can enter that at checkout for that specific order.
Will you keep my credit card information on file?
No! We do not store your credit card information on file.
Do you charge sales tax?
Yes. Much like the adage goes, two things in life are guaranteed, death and taxes.
Do you ship to my country?
Are you in the United States? If so you get Free Shipping on every order, every time. We also ship to APO & FPO addresses.
Outside of the United States? Unfortunately we don’t ship to your country yet. We are working hard to service our International friends ASAP!